Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following:
Original register receipt (no photocopies accepted)
Proof of Purchase (included with all online purchases and Click & Collect)
30 Day Money Back Guarantee Buy with Confidence!
30 Day Money Back Guarantee protects all purchases made from our website.
The 30 Day Money Back Guarantee period will commence from the date that the customer receives their product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.
Where a product is within the 30 day period and a refund is requested, vacuumparts.com.au will refund the original product purchase price. The following fees and/or charges will not be reimbursed:
Delivery charges from vacuumparts.com.au
Cost to return the product to vacuumparts.com.au
Orders cancelled after the goods have been dispatched will be treated as per the terms of our 30 Day Money Back Guarantee.
Returned goods must be in their original packaging with all accessories, and be in original condition.
vacuumparts.com.au reserves the rights to make changes to these terms and conditions without notice.
For products purchased online, you may also return the item by sending it to: